Customer Support
Looking for video guides and tutorials to get started with our products?
Looking for community-based controller setup, configuration, or firmware support?
You are welcome to visit our community Discord Server. The VKB community is highly supportive, and Discord offers quick response times for any questions you might have to get started.
You may also post your questions on VKB HQ's official discussion forum as well.
Looking for official hardware support, configuration assistance, warranty claims, or order cancellations and returns?
For official support, please submit a Support Ticket. Kindly have your VKB North America Order # ready, as it is required to open a ticket.
You may also access our Support Portal here to view and mange existing tickets.