Customer Support
Looking for video guides and tutorials to get started with our products?
Looking for controller setup, configuration, or firmware support?
Be sure to visit our official Discord Channel. This also provides the quickest turnaround times for answers and solutions. You may also post your questions on VKB HQ's official discussion forum as well.
Looking for hardware warranty support, order cancellations, or returns?
You can open a Support Ticket by clicking here (or from the Support button in the bottom-right corner of the webshop). Please note that your VKB North America Order # is required to open a ticket.
You may also access our Support Portal here to view and mange existing tickets.