Customer Support

For more details about the new import tariffs and how they affect your order, please visit our U.S. Tariffs FAQ.

For video guides and tutorials to get started with our products, check our official VKB YouTube Channel.

For community-based assistance with controller setup, configuration, or firmware updates, we recommend visiting our community Discord Server. The VKB community is highly supportive, and Discord offers the fastest response times for any questions or troubleshooting needs.

For official hardware support, configuration assistance, warranty claims, or order cancellations and returns, please submit a Support Ticket. Please have your VKB North America Order # ready, as it helps us to associate the ticket with your customer account.