Customer Support

For video guides and tutorials to get started with our products, check our official VKB YouTube Channel.

For community-based assistance with controller setup, configuration, or firmware updates, we recommend visiting our community Discord Server. The VKB community is highly supportive, and Discord offers the fastest response times for any questions or troubleshooting needs.

For official hardware support, configuration assistance, warranty claims, or order cancellations and returns, please submit a Support Ticket. Kindly have your VKB North America Order # ready, as it is required to open a ticket.